Terms & Conditions

Yeah sorry, no shop without the small print. But no worries, buying in the MonaLisa Twins online-store isn’t dangerous. Here’s the overview:


With your order you are making a binding offer to us to conclude a contract with you. We can accept that offer by sending you an order confirmation per e-mail or sending you the ordered products. As a first step you will receive an order confirmation per e-mail to the e-mail address you provided with your order. The sales contract will come into being only with our confirmation of order per e-mail or with delivery of the ordered product(s).

When ordering in our online store the ordering process will lead you through 6 steps in total:

  1. In the first step you will select the products you want to buy and register or check out as a guest. (Checkout as guest is disabled only for downloadable products as you might want to be able to re-download your purchased downloads from your registered account under “My Account/My Downloadable Products” more than once.)

  2. In the second step you will enter your customer data including billing address.

  3. In the third step you can enter a shipping address if it differs from the billing address.

  4. In the fourth step you will select the shipping method. 

  5. In the fifth step you will select the payment method.

  6. In the sixth and last step you will have the possibility to review all entered data (e.g. name, address, ordered items, payment- and shipping methods) and where necessary to correct them before you send us your order by clicking on “Place order“. You will then receive our order confirmation per e-mail with all detailed order data on it. If you have registered with our online store you will further have the possibility to view (and reorder) your orders under “My Account/My Orders“.

The delivered products remain our property until they are fully paid.

Prices & Shipping Costs

All prices are final prices including tax, but excluding shipping. Shipping costs can be estimated via the shipping calculator on the shopping cart page. Just enter your country and ZIP Code to get a quote. Shipping costs will be added to the subtotal on the shopping cart page and will also be visible in the order review on the checkout page. Shipping costs are UK Royal Mail rates.


Unless otherwise stated we will ship your product(s) 1 workday after full payment at the latest. Estimated delivery times are the official UK Royal Mail ones. Your downloadable products are accessible from the order confirmation page (link), via your customer account and/or via the order confirmation e-mail as soon as they are fully paid. If you are not able to download your products, please check the status of payment in your account or contact us.


Payment methods are prepayment by bank transfer, PayPal (via PayPal payment gateway) or Credit Card (via Stripe payment gateway). We reserve for ourselves to exclude single payment methods. If you select “prepayment” you will be given the bank details in the order preview in the checkout procedure as well as in the order confirmation e-mail.


Warranty is based on the provisions of UK law.

Privacy Policy

We respect your right to privacy. When you visit our online store general information (such as the type of browser you use, the files you request, and the domain name and country from which you request information) will be collected to improve our website and better meet your needs. With this we cannot read into your personal data and we don’t intend to do so.

The personally identifiable information (such as name, title, company name, address, telephone number, or e-mail address) that you voluntarily provide through our website or e-mail correspondence will only be used by us to fulfill your orders for our products and services, respond to your inquiries, or supply you with requested information on products and services. We may also use the information to inform you about new features, products or services if you explicitly instructed us to do so.

We assure that we won’t pass on your personal data to third parties if you do not agree to it. However it may be necessary, if required by law or if pertinent to judicial or governmental investigations, to release your personally identifiable information.

Should you not agree to storage of your personal data anymore or if they have become inaccurate we will delete, correct or block your data within the scope of legal provisions upon your request. If you wish we will provide free disclosure of all your personal data which we are storing. If you have any questions to collecting, processing or use of your personal data, for information, correction or deletion of data please contact us at any time.

This website may contain links to other sites. We do not endorse or otherwise accept responsibility for the content or privacy policies of those sites. Additionally, some of our web pages may contain “cookies” which are data that may be sent to your web browser and stored on your computer. This allows our server to “recognize” you when you visit our website in the future and to increase your user experience. Most web browsers can be configured to not accept cookies if you don’t wish to, or to notify you if a cookie is sent to you.

Applicable Law and Place of Jurisdiction

Solely UK right applies. Against a customer who is consumer this only applies to the degree as this does not limit any legal provisions of the state in which he has his (habitual) residence. If the customer is not a consumer UK is appointed as jurisdiction.



©2017 MonaLisa Twins  |  Woolgoose Records


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