Terms & Conditions

Yeah sorry, no shop without the small print. But no worries, buying in the MonaLisa Twins online-store isn’t dangerous. Here’s the overview:

Orders

With your order you are making a binding offer to us to conclude a contract with you. We can accept that offer by sending you an order confirmation per e-mail or sending you the ordered products. As a first step you will receive an order confirmation per e-mail to the e-mail address you provided with your order. The sales contract will come into being only with our confirmation of order per e-mail or with delivery of the ordered product(s).

When ordering in our online store the ordering process will lead you through 6 steps in total:

  1. In the first step you will select the products you want to buy and register or check out as a guest. (Checkout as guest is disabled only for downloadable products as you might want to be able to re-download your purchased downloads from your registered account under “My Account/My Downloadable Products” more than once.)

  2. In the second step you will enter your customer data including billing address.

  3. In the third step you can enter a shipping address if it differs from the billing address.

  4. In the fourth step you will select the shipping method. 

  5. In the fifth step you will select the payment method.

  6. In the sixth and last step you will have the possibility to review all entered data (e.g. name, address, ordered items, payment- and shipping methods) and where necessary to correct them before you send us your order by clicking on “Place order“. You will then receive our order confirmation per e-mail with all detailed order data on it. If you have registered with our online store you will further have the possibility to view (and reorder) your orders under “My Account/My Orders“.

The delivered products remain our property until they are fully paid.


Prices & Shipping Costs

All prices are final prices including tax, but excluding shipping. Shipping costs can be estimated via the shipping calculator on the shopping cart page. Just enter your country and ZIP Code to get a quote. Shipping costs will be added to the subtotal on the shopping cart page and will also be visible in the order review on the checkout page. Shipping costs are UK Royal Mail rates.


Dispatch

Unless otherwise stated we will ship your product(s) 1 workday after full payment at the latest. Estimated delivery times are the official UK Royal Mail ones. Your downloadable products are accessible from the order confirmation page (link), via your customer account and/or via the order confirmation e-mail as soon as they are fully paid. If you are not able to download your products, please check the status of payment in your account or contact us.


Payments

Payment methods are prepayment by bank transfer, PayPal (via PayPal payment gateway) or Credit Card (via Stripe payment gateway). We reserve for ourselves to exclude single payment methods. If you select “prepayment” you will be given the bank details in the order preview in the checkout procedure as well as in the order confirmation e-mail. We reserve for ourselves to exclude single payment methods.

Our credit card and PayPal gateways handle all transactions in a secure environment. As it is required by e-commerce law, full payment data encryption between this website and these payment gateways is ensured. No payment data are ever getting displayed to MLT or their staff or stored in this website’s/shop’s databases nor with the hosting company’s. You can see that from the added “s” in the https:// instead of http:// in the web address.


Membership Subscriptions

  1. New Memberships:
    You can only become a MonaLisa Twins member by registering an account and buying one of our membership products online. All membership fees quoted are for monthly or annual subscriptions, and you can select the one you prefer from a drop-down menu when making your membership purchase. You can also choose between a one-off payment (membership and access to membership content expires after the period you paid for) or recurring payments (automatic renewals after the selected period). You can change payment plans anytime, and your fees will be prorated accordingly.

    When joining as a member online, a contract is made between you and MLT online shop as soon as your membership registration has been completed, payment has been received in full and an order confirmation was automatically generated and e-mailed to you.

    Please note that all future communications and membership documents will be addressed to you according to the way that you enter your name, address and e-mail address. All communications to these contact details will be considered delivered, and MLT online shop will not be responsible for you not receiving their communications in case of outdated contact details.

  1. Membership Renewals:
    If you are already a member and wish to renew your membership, please log into your account and follow the instructions on how to renew your membership. If you have opted for automatic renewal you have agreed that recurring payments will be made automatically through the same payment method you have used for your initial purchase of your MLT membership. For you to maintain uninterrupted access to membership content, these payments are taken in advance, on the day before the membership lapses.

    Before your membership is about to expire you will get automatically notified per e-mail that and when exactly the membership is going to expire and how you can renew it. In case of automatic renewals, you will also get an automatic e-mail notification about the upcoming payment that is due to be taken off from your originally provided payment method.

  1. Lapsed and Freezed Memberships:
    If your membership has lapsed for a period of 3 (three) months or more, you will be required to re-join. However, MLT online shop also offers the option to freeze your membership for up to 3 (three) months to accommodate your needs. In order to reactivate your lapsed membership, please log in to your account and follow the instructions. When you unfreeze your membership, your first monthly payment may be slightly more or less than usual due to the system calculating a pro-rata amount for the days your membership was frozen. We do not offer the freeze option on fixed term and paid in full memberships.

  1. Membership Payments:
    If you are joining a MLT membership you can only pay by credit or debit card or PayPal. Our credit card gateway (via Stripe payment gateway) and PayPal payment gateway handle all transactions in a secure environment. As it is required by e-commerce law, full payment data encryption between this website and these payment gateways is ensured. No payment data are ever getting displayed to MLT or their staff or stored in this website’s/shop’s databases nor with the hosting company’s. You can see that from the added “s” in the https:// instead of http:// in the web-address.

    For a payment made via a credit/debit card or PayPal, their current, non-refundable fees as stated in their Terms & Conditions will be added at the payment stage. 
    If you cancel your debit or credit cards or your PayPal account or if they expire, your membership will be at risk. If you wish to change your method of payment please log in to your account and follow the instructions.

  1. Membership Upgrades or Downgrades:
    All membership fees quoted are for monthly or annual subscriptions (you can select that from a drop-down menu when you first purchase the membership), and we will contact you when your subscription is due for renewal. However, you can choose to upgrade or downgrade any of your active memberships anytime by logging in to your account and following the instructions. The system will prorate the fees accordingly.

  1. Membership Cancellation:
    You have 14 working days from the date of confirmation of your new membership in which to cancel your subscription. This will be the day on which you are notified by e-mail message that your membership registration has been completed.

    If you wish to exercise your right to cancel your membership, log in to your account and follow the instructions or contact customer service at shop@monalisa-twins.com if you need assistance. MLT online shop will refund the full amount back to the same card that was used for the payment.

    The above cancellation rights only apply to new membership applications and will not apply to renewals of existing memberships.

  1. Membership Termination:
    You can terminate your membership at any time by logging in to your account and follow the instructions or contact customer service at shop@monalisa-twins.com if you need assistance. Any applicable refund will be prorated automatically and refunded to your original payment method, and access to this membership’s content will be terminated as well.

    In the case that MLT online shop decides to cease offering memberships, all active memberships will be prorated to the termination deadline and applicable refunds will be refunded to your original payment method. Any such decisions will be announced per e-mail at least 30 days prior. Please keep your account data up-to-date to make sure to get notified. All communications to your contact details will be considered delivered, and MLT online shop will not be responsible for you not receiving their communications in case of outdated contact details.

Customer Service

For any questions, inquiries or if you require assistance regarding any of your purchases in the MLT online shop, please contact the MLT team at shop@monalisa-twins.com and one of the team members will get back to you within 24 hours (Please allow for time zone differences).


Warranty

Warranty is based on the provisions of UK law.


Privacy Policy

We respect your right to privacy. When you visit our online store general information (such as the type of browser you use, the files you request, and the domain name and country from which you request information) will be collected to improve our website and better meet your needs. With this we cannot read into your personal data and we don’t intend to do so.

The personally identifiable information (such as name, title, company name, address, telephone number, or e-mail address) that you voluntarily provide through our website or e-mail correspondence will only be used by us to fulfill your orders for our products and services, respond to your inquiries, or supply you with requested information on products and services. We may also use the information to inform you about new features, products or services if you explicitly instructed us to do so.

We assure that we won’t pass on your personal data to third parties if you do not agree to it. However it may be necessary, if required by law or if pertinent to judicial or governmental investigations, to release your personally identifiable information.

Should you not agree to storage of your personal data anymore or if they have become inaccurate we will delete, correct or block your data within the scope of legal provisions upon your request. If you wish we will provide free disclosure of all your personal data which we are storing. If you have any questions to collecting, processing or use of your personal data, for information, correction or deletion of data please contact us at any time.

This website may contain links to other sites. We do not endorse or otherwise accept responsibility for the content or privacy policies of those sites. Additionally, some of our web pages may contain “cookies” which are data that may be sent to your web browser and stored on your computer. This allows our server to “recognize” you when you visit our website in the future and to increase your user experience. Most web browsers can be configured to not accept cookies if you don’t wish to, or to notify you if a cookie is sent to you.


Applicable Law and Place of Jurisdiction

Solely UK right applies. Against a customer who is consumer this only applies to the degree as this does not limit any legal provisions of the state in which he has his (habitual) residence. If the customer is not a consumer UK is appointed as jurisdiction.

CONTACT US

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©2017 MonaLisa Twins  |  Woolgoose Records

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