We currently ship all our orders from the UK. Our UK and International shipments are shared between different carriers depending on their destination and the service selected.
- Typical despatch time for orders placed is usually 1-2 working days.
- We ship all orders in order of receipt. At our busiest times we may be delayed in shipping your order by a few days.Â
- Orders with personalised signature or dedication requests may be delayed by a few days.
- There can sometimes be shipping delays out of our control, often due to the courier. We will do our best to inform our customers of any issues.
Our shipping prices are set by our couriers and applied to cover shipping costs with no additional fees, this means we have no control over the prices set and have to go with what shipping companies are charging.
We always package our CDs & Merch in a way that they fall into the cheapest possible shipping category. As much as you don’t like high shipping prices, we don’t like charging them so we are always trying to find the cheapest yet reliable options.
UK SHIPPING
All working day delivery timescales stated below are estimated once the product has been dispatched from our warehouse.
- Royal Mail 1st class shipping, 1-2 Working Days (including Saturdays)
- Royal Mail 2nd class shipping, 2-3 Working Days (including Saturdays)
- Courier shipping (for parcels over 2kg), 2-3 Working Days
Please note for UK customers if your destination is in Scotland, Northern Island or other UK offshore destinations, your order could take an additional 1-2 days for delivery from the date of dispatch.
If you experience a longer delay than this, we need to know in case there is a problem. Please contact us via email on shop@monalisa-twins.com
OVERSEAS SHIPPING
Worldwide shipping costs automatically default to the correct shipping zone relevant to the delivery destination. Delivery times will vary depending on the service we send your shipment on. Most European destinations have a 3-7 day shipping time from dispatch. Further worldwide destinations may be longer than this.
VAT & Duty Fees are already included in the shipping costs and there should NOT be any additional charges upon receipt of your parcels. We ship “DDP” which means all potential charges get covered by us. If you ever accidentally receive a charge please get in touch through shop@monalisa-twins.com
FURTHER INFORMATION
Please Note: Any issues with delivery, damage of products or lost items (unless caused by faults of us and our shipping team) will be the responsibility of the customer, but in most cases we will try to find a solution and offer to send a free replacement parcel.
If there are issues you can always get in touch through shop@monalisa-twins.com
Please ensure you leave an appropriate window to allow our team to pick and pack your order.
When our carriers are seasonally busy or during postal strikes or additional economic issues, it can cause delivery times to be extended. For all delivery delays outside of our control due to our carriers or postal strikes we are unable to accept liability and are therefore unable to guarantee a refund of shipping charges where we have incurred charges ourselves from either our carrier or Royal Mail.
ORDER STATUS CHECK
You will receive a tracking code per email once your parcel gets packed and another one once it arrives at the sorting centre in Bristol, UK.
These emails will be sent to the email address entered during checkout. If you cannot find any emails please check your spam folder or get in touch at shop@monalisa-twins.com if you suspect that you might have mistyped the email address.
USEFUL INFORMATION
Our shipping charges are weight-based, and (if applies) include all VAT and Duty charges from the parcel’s destination country which can be order value based. Shipping will be calculated based on weight and parcel size, therefore inexpensive yet heavy or large products may appear expensive to ship.
For an estimate of our shipping prices, you can enter your country and postcode on the cart page once you’ve added your items to the cart, and this will show you the shipping price before you pay.
If you have any more questions or queries, please don’t hesitate to send us an email on shop@monalisa-twins.com and our team will be happy to help.
